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Privacy policy

 

GENERAL

In this policy, the terms We, Us, Our means Phoenix IT  Supplies.

 

We are an ICT hardware and services provider, providing technology-oriented products and services to consumers, businesses, educational establishments, charities, and public sector bodies.

 

POLICY BRIEF AND PURPOSE

Our Privacy policy details how we manage our customer’s Personal Data including the way Personal Data is collected, used, disclosed, and stored.

 

PERSONAL DATA

The Information Commissioners Office (ICO) defines Personal Data as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

We may request Personal Data from you in order to provide you with a product, service, or information (including quotations, or support). You do not have to provide us with your Personal Data. Where you have chosen not to provide us with your Personal Data, we may be unable to provide you with your required product, service, or information.

 

HOW PERSONAL DATA IS COLLECTED

Personal Data is predominantly collected by phone, email, our website (phoenixitsupplies.co.uk), fax, face to face meetings and post. Sending Personal Data to us is done at your own risk. Our internal processes have been designed to keep your Personal Data safe once it has been received.

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We do not store Sensitive Personal Data, such as Debit or Credit card details, other than as required for fraud prevention or legal purposes.

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DATA RETENTION

Whilst some data can be immediately deleted, other data must be retained by us for a defined period. We retain multiple types of data, including Personal Data in order to:

  • Provide our personnel and customers with a consistent and high quality experience.

  • Meet our legal requirements.

  • Assist with accident, incident, or fraud investigations and prevention.

All data is categorised, based on what it relates to, and then each category is retained for a defined period:

  • We retain our customer’s Personal Data for the term of the relationship + 6 years.

  • Operational Data (such as non-personal data) is retained as long as it is deemed necessary, and may be deleted at any time. This data is retained for a maximum of 5+1 years.

  • We may pass on your Personal Data to other external parties where required by law to do so. This includes providing access to HMRC, and for fraud prevention purposes.

  • We will not share your Personal Data with any third parties for commercial purposes.

  • We will not share your Personal Data with third parties for the sole purpose of allowing them to market to you directly.

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